How do I meet a customer? Where do I stand in this relationship? How do I deal with the clash of values and expectations? What do I do to de-escalate situations and prevent conflicts from arising in the first place? How do I take into account factors such as intercultural differences or the age of the person? Communication in conflicts and other challenging situations is as broad as it is difficult. But professional cat sitters must be prepared for just such a situation to occur. It is better to be prepared.